Apple apologized for concealing the performance hit for older batteries, and they’re admitting that batteries are consumable. For a limited time, they’re offering some battery replacements for $29. Good on Apple for fixing their battery fiasco—but all we really need is the ability to fix our phones ourselves.
Hot (pun intended) on the heels of the iPhone Touch Disease, Apple rival Samsung is experiencing a press blowup of their own. In case you hadn’t heard, at least 35 Samsung Galaxy Note7 batteries have spontaneously combusted. The most likely culprit is a bad batch of batteries that would only affect a small portion of the Note7 population, but Samsung has reacted with a global recall. Samsung’s willingness to recall rather than sweep the issue under the rug is refreshing—especially as counterpoint to Apple’s still unaddressed Touch Disease design flaw.
Apple Insider’s Mike Wuerthele released some compelling research last week examining the prevalence of what we’ve so lovingly labeled Touch Disease. Their analysis covers six days of service data—before and after the Touch Disease headlines—from four highly-trafficked Apple stores. The results? Based on the numbers, Apple’s techs were seeing a significant number of Touch Disease stricken iPhone 6 and 6 Pluses—well before the story broke. In fact, Mike Wuerthele reported that the Touch Disease problem “eclips[ed] all other individual issues dealt with by retail personnel on a day-to-day basis.” After the increased media attention, Apple stores saw an understandable surge of reports—because a minor annoyance was now something endemically wrong with their phones.